Delivery Information

How much does delivery cost?

Our standard delivery charge is £1.25 for Standard delivery in UK (Royal Mail 1st Class) or £2.95 International Signed for Parcel (we are selling wordwide), unless otherwise stated on the website.

Where do you deliver to?

We deliver wordwide.

Delivery  times may vary by country.

Are there any UK or international addresses where delivery might take longer?

Yes, there are certain locations in the UK including, the Highlands, the Channel Islands. Remote areas both in the UK and internationally may take longer to deliver your order. Usually domestic postage takes 1-2 days, international up to 7 working days.

How will I know when my order has been sent?

As soon as your order is despatched from our store you will be sent an email to confirm that it's on its way. Your item will usually be dispatched within 24 hours.

Once my order has been dispatched when will I receive it?

The estimated delivery time for UK orders is 1-2 working days for deliveries within the UK (1st Class)  or uo to 7 working days for deliveries overseas. Deliveries are made Monday to Friday 8am to 6pm excluding public holidays.

Please note: Whilst we make every effort to deliver goods in the time specified, we cannot guarantee delivery in that time period or accept liability for deliveries made outside of this time-scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 calendar days (UK) and 21 calendar days for International orders. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local post office is not holding it for collection.

What do I do if I have not received my order?

Should your order not arrive within the estimated time (please see 'Once my order has been dispatched when will I receive it?') please contact us so that we can class the item as 'Lost In Post' and investigate with the delivery company.

If it is international delivery you can check tracking number provided in confirmation email on :

http://www.royalmail.com/trackdetails

Please remember that we cannot investigate any missing orders until 14 calendar days have passed for UK deliveries and 21 calendar days for overseas deliveries.

We ask that you ensure you report any items not received within 40 days of dispatched as after this time we may not be able to replace or refund your item.

What happens if I am not at home to accept my delivery?

In the event that you have ordered a product which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. For UK orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office.

For International orders please refer to your local postal company for their standard procedure in case this differs to the UK.

The product has arrived faulty / damaged, what should I do?

We apologise for the inconvenience if we have delivered a faulty or damaged item. If the product you have ordered has arrived faulty or damaged, please contact us. Your PayPal account will be refunded in full upon arrival back to us.

I have been delivered the wrong product, what should I do?

We apologise for the inconvenience if we have delivered a faulty or damaged item. If the product you have ordered has arrived faulty or damaged, please contact us. Your PayPal account will be refunded in full upon arrival back to us.

Severe Weather

Should there be any severe weather conditions, each day will be assessed as it comes and you will be emailed advising of what actions have been put in place and when you should expect to receive your order. Please be assured that in these circumstances, Auto Moto Kris Ltd will do everything possible to fulfil your order within the limitations that the weather brings.

Do you deliver on Bank Holidays?

Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.